You need help? We prepared some frequent questions and their answers below.



Excluding Pre-Orders, we aim on shipping all orders the following business day.


Shipping Costs

For shipping within Europe we charge 3.99 €.
From a value of 50 €, the order is free shipping for you.

For shipping to the rest of the world, we charge 9.99 €.
From a value of 100 €, the order is free shipping for you.


Order Tracking

Once your order starts fulfillment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.


Return & Refund Policy

We want to ensure that you love the products that you have purchased. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 14 days of the delivery date for exchange ONLY. Please contact us via email at prior to your return. Additionally, the shipping costs for the original purchase and for the return will not be refunded. 

We reserve the right to not accept a return. We may also require a restocking and/or repair fee if the item(s) being returned have been damage or worn.

While our policy is firm, we are willing to work with you to ensure that your experience with Rakano is nothing but positive.


Can't find your issue?

Please note that sale items, Pre-Sale items and custom orders are final sale and are excluded from this policy.

If you did't find your issue, don't hesitate to contact us!